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Where can I complain about an education provider or seek redress?
If you have a concern about a registered provider, start by using the institution’s internal complaints process. If unresolved, contact the relevant ESOS agency (state/sector regulator) or TEQSA for higher education; TPS covers tuition defaults. NAAER can assist students in navigating complaint channels and escalating issues where appropriate.
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Where can I find scholarships, official student advice and trustworthy pre-departure information?
Official sources like Study Australia list scholarships, student stories and support services, and pre-departure guides. The Australian Education Information Centre (AEIC) and associations (ANAA, NAAER) provide local, unbiased support and even host events, alumni talks and scholarship briefings. Make sure to cross-verify any scholarship offers with the provider’s official pages.
